Top 10 Questions To Ask Your Local Movers

If you are preparing for a local move, there are some things you should find out with the local moving company you hire for the job.
10 Questions To Ask Your Local Movers

If you are preparing for a local move, there are some things you should find out with the local moving company you hire for the job.


The important thing is to look for a reliable, experienced local moving company to get the job done. But with a lot of moving companies in the market, how can you pick out the reliable ones?


When searching for the best local moving company to take care of your moving, there are lots of important questions to ask to make sure you are making the right choice.


Although you are just moving locally, you are still leaving your most valuable belongings in the hands of your moving company.


We’ve screened down ten important questions that you should ask your movers during an in-home inspection or video estimate that will help you screen down your list and perfectly choose a quality mover.


1. Are You A Licensed And Insured Company?


This should be the first important question you ask your movers. You should only choose a moving company that is properly licensed and insured.


You can ask the company if they are also a member of the American Moving and Storage Association (AMSA) as it shows that they comply with the federal moving and storage regulations.


If you want to determine the company’s level of credibility and professionalism, find out if they are members of the Better Business Bureau (BBB).


Also, make sure you obtain the name of their insurance company and the policy number of the company. Confirm the status and validity of their coverage before you proceed.


2. What Are The Services You Offer?


Do you just need labor-only services to load your moving truck? Do you need a full-service moving company to take care of your move including packing fragile items and transporting your belongings to your new residence? Is your move a small one that requires just a few household items to be moved?


Ask the moving company about the different services they offer to make sure they can satisfy your specific needs.


Do you have specific requirements for special items’ transport, like piano, pool table, or grandfather clock? Make sure you find out the company’s experience in moving these fragile items before you hire their services.


3. Can You Give Me Past Reviews Or References?


When you obtain reviews or references from your local moving company, it will provide you an idea of what their entire process is like from a customer’s viewpoint. You can double-check the reputation of the company by finding out if they receive any awards regarding customer satisfaction or reliability.


You can also get an idea of the varieties of experiences of old customers with the company through online moving reviews, giving you a real perspective on the local movers.


4. How Do You Determine Your Cost?


A lot of moving companies charge a flat rate by the hour, based on the size of the moving team you need. A larger home requires more movers to handle the move. The number of time it takes to also complete your move will also be based on the number of shipments you have, including the distance of your move.


When you get your moving estimate (use a moving cost calculator), make sure you ask the movers how they plan to charge you and ask about any potential extra fees, such as:

  • Stair carries 
  • Long carries
  • Packing services and/or materials
  • Furniture assembly/disassembly


5. Do You Offer Binding or Non-Binding Pricing?


If you contact a local moving company for an estimate, they are almost usually non-binding. A non-binding moving estimate is given based on the company’s assumption of the cost determined by the estimated weight of your shipments and the number of services they are rendering.


The cost is usually not what you pay as the total price because the total price that you pay is determined by the actual weight of your belongings, leaving it open.


Local moving companies may provide a binding estimate immediately they have checked through all your stuff that they are moving. Binding quotes are provided in advance and will consist of the breakdown of the services the moving company will render together with the guaranteed overall cost of the move.


6. What Is The Type Of Insurance That You Offer?


Moving companies are by law required to offer Replacement Value Protection as the standard liability coverage. This type of coverage makes sure that your moving company is only liable to reimburse you for lost or damaged items at a rate of 60 cents per pound per article.


This implies that if damage occurs to your 20-pound flat-screen while in transit, your movers will only pay you $12. Be sure to ask for the insurance options, the worth of coverage, and the extra cost.


Many moving companies offer Full Value Protection for an added fee, which provides coverage for the full value of replacing or repairing a damaged or lost item.


7. Who Will Do The Move?


Ask the moving company for their workers, their experiences, and who will be performing the move for you. It is also important that you hire a professional mover whose workers are in the business for a long time if you want to safeguard your shipment. Aside from the things involved with moving, you don’t want to worry about who is going to transport your household items.


8. What Is Your Policy For Cancellation?


If there is an emergency case or unexpected situation, you may decide to cancel or postpone your move. A lot of moving companies will not charge extra for cancellation or rescheduling, but it is always nice to ask before making a reservation.


It is also nice to provide as much as possible advance notice, especially if you decide to move on another date as against earlier reschedule to make it easy for the company to accommodate your request.


9. How Does Your Claims Process Work?


Before you proceed to hire a moving company, be sure to know the standard process for filing a claim in case anything goes wrong. A lot of movers will provide an online claim form to submit if there is a loss or damage to your item.


You are required by law to file a written claim with the moving company to get compensation. The law prohibits interstate and most local movers to change the charges written on your bill of lading in the absence of a formerly written claim.


While you have to file a claim in writing, you are not mandated to make use of the claim form from the moving company. You have until nine days of the delivery of your household items to submit your claim. You also should send it through certified mail.


10. Will You Issue A Written Estimate For Me?


Sadly, there are many scammers in the business. These are movers that will trick you with their exceptionally cheap estimate, only to ask for more money on moving day.


Excuse yourself from this messy situation by making sure you have a finalized written moving estimate. Make sure insurances, taxes, and fees with no surprise costs are included. You can also check for the extras that the movers may charge you for, such as: 

  • Packing & unpacking services
  • Parking or storage fees
  • Fuel surcharges
  • Disassembly and reassembly services for furniture
  • Oversized item fees
  • Travel time to and from the two locations

Find out the things that are added and those that are not in the moving estimate.

You should also ask about their policies on both deposit and cancellation. Make sure everything is issued in writing and a binding agreement. That will ensure you are safe and with no surprise on the day of your move.


Hire The Best Local Movers


Make a list of questions to ask your local movers when you call or meet with them. After you obtained satisfactory answers, you are a bit closer to selecting the best local moving company for your move. If you are relocating to the nearby Winnipeg area and need a local moving company for your move, kindly contact us at