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Contact Our Friendly Team

At iMoving, we are committed to providing exceptional customer service throughout every stage of your moving journey. Our dedicated support team is available to address any questions, concerns, or needs you may have.

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Mon. - Fri from 8am to 5pm
Customer Service: 305-425-1210
Sales: 978-586-2221

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customercare@imoving.com

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Frequently Asked Questions

We've gathered the most common questions from our customer service team and answered them here to make your experience smoother and hassle-free.

After Booking
Before Pickup
During Pickup
Before Delivery
After Delivery

After Booking

After Booking
Before Pickup
During Pickup
Before Delivery
After Delivery

Can you confirm the details of my booking, including the inventory and services requested?

You can review your booking details, including your inventory and selected services, in your confirmation email or by logging into your iMoving account.

When will I receive a call for the quality assurance review?

The quality assurance call typically happens a few days before your move date. You’ll be notified in advance via email and text to confirm the timing.

How can I make changes to my move details if needed?

We recommend making any necessary changes during the quality assurance call, as details often evolve closer to your move date. If you need to reschedule your move, please contact us as soon as possible. Changes may affect your quote and availability.

Who will be my point of contact throughout the move?

iMoving’s customer support team is available for any questions. You'll also receive contact details for your assigned moving company before moving day.

What should I do if I need to reschedule my move?

Contact iMoving immediately to check availability and any potential rescheduling fees.

How do I prepare for moving day to avoid additional charges?

Ensure your inventory list is accurate, items are packed properly, and access to your home is clear. If packing services were not included in your booking, these must be done in advance to avoid extra fees.

What is your cancellation or refund policy?

iMoving's cancellation and refund policy depends on the timing of your request. If you need to cancel your reservation, you can do so easily from your profile. Please note the following cancellation terms: For cancellations made after booking but at least seven days before the move date, a ten percent cancellation fee applies. For cancellations made within seven days of the move date, a thirty-six percent cancellation fee applies. Refer to your booking confirmation or contact customer support for details.

What time will the movers arrive on moving day?

Your assigned mover will provide an estimated arrival window, which customer support will share with you the evening before your scheduled service date. If your move has a 2- or 3-day service window, you'll receive confirmation once the carrier finalizes the schedule.

How will I be notified if there are any delays?

The moving company will contact you directly in case of delays. You can also reach out to iMoving support for updates.

Do I need to disassemble furniture, or will the movers handle it?

Furniture disassembly and reassembly are included in your booking, so the movers will handle both for you. However, please note that movers will not disassemble pianos, pool tables, or other specialty items. They are also not responsible for dismounting TVs from walls or unplugging and plugging in appliances. To ensure proper reassembly, please do not disassemble any furniture yourself, as movers are only responsible for reassembling items they have disassembled.

Are there any last-minute steps I should take to prepare?

Ensure everything is packed and labeled, pathways are clear, and parking is available for the moving truck.

Should I be present during pickup, or can someone else oversee it?

It's best for you to be present during pickup, but if needed, you can designate someone to oversee the process. Make sure we have all the necessary details and that this designated person has the authorization to sign the required paperwork.

How will I know the final cost of my move?

The final cost is determined based on the confirmed inventory and services. Any additional charges will be discussed before the move begins.

What payment methods are accepted, and when is payment due?

We accept all major credit cards, wire transfers, Zelle, and financing options. Checks are also accepted but must be submitted at least 10 business days before your move date.

Can I get a final confirmation of my inventory and any additional charges?

Yes, the movers will review your inventory before loading and inform you of any applicable additional charges. For your protection, all payments are processed through iMoving—please do not make any direct payments to the movers.

How long will the loading process take?

The time depends on the volume of items and access conditions, but the movers will give you an estimate at the start. 

Will I receive a tracking number or contact information for the driver?

You will receive contact details for the driver or dispatcher to check the status of your shipment.

Can I add extra items that weren’t included in my original quote?

You can make changes to your move details on your pickup date. Adding extra items may result in additional charges, so please discuss any changes with both iMoving’s In-House/Dispatch Department and the mover before loading begins. If there are any changes to the original quote on your move date, be sure to report them to iMoving’s In-House/Dispatch Department immediately. You will then receive an email confirmation once the changes are processed.

How will my fragile or valuable items be handled?

Movers take special care with fragile items, but you should pack them securely or request special handling if needed.

Do I need to sign any documents before the truck departs?

Yes, you may need to sign an updated inventory list or bill of lading before the movers leave.

When should I expect an update on the delivery timeline?

Movers will provide an estimated delivery window at pickup and updates along the way.

What is the estimated delivery date and time?

The estimated delivery time frame will be in your booking confirmation, and the mover will provide updates.

Will I receive a call before the movers arrive?

Yes, movers usually call in advance to confirm the delivery time.

Can I change my delivery address at this stage?

Changes may be possible but could incur additional fees. Contact iMoving as soon as possible to check.

Are there any remaining payments due before delivery?

We typically collect all payments before delivery. However, there may be special circumstances where we can accommodate different arrangements. Please refer to your contract for specific details.

How can I check the status of my shipment?

You can contact your mover or check your iMoving account for tracking updates.

Will the movers help with reassembly or placement of furniture?

Furniture disassembly and reassembly are included in your booking, so the movers will handle both for you. However, please note that movers will not disassemble pianos, pool tables, or other specialty items. They are also not responsible for dismounting TVs from walls or unplugging and plugging in appliances. To ensure proper reassembly, please do not disassemble any furniture yourself, as movers are only responsible for reassembling items they have disassembled.

What should I do if I notice any missing or damaged items?

Document the issue immediately and report it to iMoving and your moving company.

How do I report missing or damaged items?

Contact iMoving support and your mover as soon as possible. Keep photos and documentation for claims.

Is there a claims process if I need to file for damages?

Yes, iMoving has a claims process. Review your contract for details on filing a claim.

Can I leave a review about my moving experience?

Yes! You can leave a review on iMoving’s website or review platforms to share your experience.

Who should I contact if I have billing concerns?

Contact iMoving customer support for any billing-related questions.

Do you offer any services for unpacking or furniture setup?

Some movers offer these services for an additional fee. Check with your assigned moving company.

How long should I keep my moving documents for reference?

It’s recommended to keep them for at least a few months in case of any claims or disputes.

Is there anything else I need to do to complete my move?

Double-check all rooms, review your inventory, and confirm with the mover that all services are complete.
HQ Office Address

175 SW 7th St STE 1811, Miami, FL 33130

175 SW 7th St STE 1811, Miami, FL 33130

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