Terms and Conditions

Welcome to the iMoving Platform. By using the iMoving website, you as the user (Mover or customer) agree to comply with and be bound by the following terms and conditions of use.  


Article 1 - Scope

The Terms and Conditions below apply to the use of the platform www.imoving.com (the “Platform”). 

“Users” are Movers or customers who are natural or legal persons who have either posted or advertised on the Platform or responded to quotes, offers or advertisements on the Platform.

By using the Platform services, users agree to and accept these Terms and Conditions and confirm that they comply with the national laws and regulations of their country.

The content of the pages of the Platform, including recommendations, is for information and personal use purposes only. It is subject to change without prior notice.  

The Platform uses cookies which don’t collect information that identifies a user. All collected information is solely used to improve the performance of the website.

The Platform and all data including users data is not and will not be exposed to any unauthorized person or company. Data is kept on a secured server with multiple protections. However, iMoving will not be liable for any data breach.

When using the website or placing an order, a user authorizes iMoving to send emails to the email as submitted in the order or the draft order. For customer service purposes, phone calls may be recorded.

iMoving does its best to ensure that the information and services offered on this website are correct. However, there could be inaccuracies or errors for which iMoving expressly excludes all liability to the fullest extent permitted by law.

Using the iMoving website is the user’s own responsibility, and the user therefore needs to ensure that any products, services or information available through the Platform website meets his specific requirements.

Unauthorized use of the Platform may give rise to a claim for damages and/or be a criminal offense.

The Platform contains material which is owned by or licensed to iMoving. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. 

From time to time, the Platform may also include links to other websites. These links are provided for the user’s convenience to provide further information. They do not signify that the Company endorses these website(s) and has no responsibility for the content of the linked website(s).


Article 2 - The Platform

The Platform is an online market place where Movers can offer their services, and individuals or companies that need to move can purchase and pay for moving services.

On the Platform, users can communicate and connect with each other and conclude agreements.

iMoving does not examine the legality, accuracy or completeness of offers published on the platform or user content. The Company is not responsible for third-party offerings or content.Movers can apply their own terms and conditions to their agreements, which do not affect these Terms and Conditions.


Article 3 - Registration

In order to use the Platform, users need to register. Only natural persons, legal entities and partnerships that are fully legally competent can register. 

Movers can only register if they are considered to be a qualified mover by iMoving. Qualitied movers have to abide by iMoving’s standard of service at all times. In case of violating of said standard of service, the mover will have limited use of the platform.

When registering, the user undertakes to provide accurate, up-to-date and complete information such as the name of the company. The data must be up-to-date and correct at all times. Multiple registrations under different member names are prohibited. When registering, the user chooses a password to accompany his/her email address. A user may leave the platform at any time by providing written notice to the Company.  


Article 4 - User Obligations, User Account, System Integrity

The user is solely responsible and liable for all content that he places on the platform. In his/her relationship to iMoving, he commits not to place illegal content on the platform and to refrain from actions that violate laws.

The mover is responsible for ensuring that the services he offers is described correctly and completely. Movers vouch that the tariffs and prices that they quote on the platform are their actual tariffs and prices. They are prohibited to give customers a lower price or a discount directly thus circumventing the platform.

The user undertakes to use his user account only for himself and to keep his password secret. Once the user is aware that third parties (might) have access to his user data or have otherwise gained access to his user account, he must notify iMoving of this immediately. iMoving is entitled to suspend the user account until the situation has been investigated and resolved.

Each user must independently verify the identity of his respective contract partner (the customer in case of the mover or the mover in case of the customer). iMoving accepts no liability for the accuracy of the user contact information entered on the Platform.

The user undertakes to set up his systems and programs in connection with the use of the Platform’s offering in a way that ensures that the security, integrity and availability of systems set up by iMoving to provide its services are not affected. Users must not block, rewrite, or modify content generated by iMoving or interfere with the Platform’s offering in any other way that violates the purpose of these Terms & Conditions. iMoving is entitled to take measures as necessary to ensure the system integrity of iMoving or third-party systems.

Users must not use addresses, contact data, or e-mail addresses that they obtain by using the Platform for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorized persons or used to send advertising, unless the user in question has expressly granted his consent in advance.

Users can provide feedback after the move. The user understands and agrees that the language of such feedback will not be inflammatory or discriminatory in any way, shape or form. Any use of such inflammatory and discriminatory language will be reported to the appropriate authorities for follow-up. In any case, it is at the sole discretion of iMoving to publish feedback on the Platform.

The use of the Platform is strictly personal and users are not allowed to let a third party use the Platform without prior written consent of the Company. In case of unauthorized use, iMoving has the right to immediately limit access to the Platform.


Article 5 - Content and Rights

Within the framework of the Platform’s functionality, Movers can use a variety of media to promote their services. Such use must comply with IP laws protecting copyrights and brands in addition to complying with these Terms and Conditions.

Users are solely responsible for the content they upload to the Platform and iMoving is not liable for any third-party claims resulting from uploaded content. In particular, iMoving is indemnified against all costs of related prosecution and legal defense.

Users will ensure that the uploaded content does not violate applicable law or legal provisions, common decency, or in particular third-party rights (e.g., rights, personality rights, copyright, data protection rights, etc.). In particular, users undertake not to upload content that violates the terms of any applicable laws or treaties. 

In case of uploading multimedia content, users transfer a free, revocable, unlimited, non-local right of use to iMoving. Users explicitly agree that iMoving is allowed to read any messages sent between users. iMoving may read these messages to improve user experience, solve conflicts between users or for other reasons that iMoving deems appropriate.

The content offered on the Platform is protected by copyright. The Platform is generally accessed by a natural person using a web browser. The use of technologies such as web spiders, crawlers, or similar programs, the purpose of which is not just the indexing of content but also the mass accessing and saving of the Platform’s content is prohibited. This applies in particular to technologies that enable so-called screen scraping and other third-party services.

In the event of a violation of these prohibitions and the guidelines of these Terms and Conditions, iMoving is entitled to refuse acceptance of content, to delete and block content immediately and to delete relating content and links. In such cases, the user has no right have his multimedia content restored on the Platform.


Article 6 - Availability and Amendment of the Platform

The user has no legal claim for permanent use of the platform. In particular, iMoving is not required to ensure that the platform is available or can be reached at all times. However, iMoving does its best to make the Platform available with as few disruptions as possible and to continue to develop it in line with user requirements.

iMoving can temporarily limit the use of the Platform if needed in terms of security, integrity, capacity limits, or the performance of technical measures (maintenance work). 


Article 7 - Liability for 3rd Party Websites

The Platform’s pages also include links to websites on the internet maintained by third parties. iMoving merely provides access to the websites and accepts no responsibility for the content. iMoving does not endorse the views expressed on the sites to which it links, and is not responsible for the correctness of content on those websites on its Platform. The owners of the websites to which the iMoving platform links are solely responsible for all content posted on those websites.


Article 8 - Disclaimer

When choosing to use the Platform, services or collective content, users and Movers will do so at their own risk. The User acknowledges and agrees that iMoving does not have any obligation to conduct background checks on users wanting to use the Platform for their move. 

The Platform, services and collective content are provide “as is”, without any warranty of any kind, neither expressly nor implied. To clarify, iMoving explicitly disclaims any warranties of suitability, satisfactory quality, and any warranties arising from the usage of the Platform, services or collective content. Furthermore, iMoving does not warrant that the Platform, the services and collective content, including but not limited to listings, recommendations, or any other information will meet users’ requirements. iMoving makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability  of any offered services or collective content obtained through the Platform.

No advice or information, whether written or oral, obtained from iMoving directly or through the Platform, services or collective content, will create any warranty unless expressly made herein.


Article 9 - Prices, Cancellation, Insurance

We take pride in providing transparent and reliable services to our customers. Therefore, we want to ensure that you have a clear understanding of our policies on prices, cancellation, and insurance.

Your estimate price is based on the accuracy of the inventory provided. As some estimates provided may be over-estimated to ensure a total price, you are only responsible for 85% of the shipment size/cost quoted (subject to a 1400 lb.minimum).

The prices provided by our system are final and binding, and the mover is not permitted to change them. In case of any discrepancy between the inventory or restrictions submitted by the customer and the actual inventory or restrictions on the pickup date, changes and updates must be made within the system and no later than the day of pickup. Customers are responsible for making these changes, which will be approved by the mover within the system.

Cancellation within 24 hours of booking incurs no fee, except for reservations within 72 hours of the move date, which are subject to a thirty six percent cancellation fee. After the initial 24 hours, a ten percent fee applies, but it does not pertain to moving reservations made within 72 hours of the scheduled move date, where a thirty six percent cancellation fee is applied.

We understand that unexpected events may occur, and we offer a flexible fee structure that includes that all cancellation fees collected by iMoving can be either used within 12 months or transferred to anyone of your choice.

The mover provides basic insurance coverage for each move in accordance with federal regulations. However, customers are advised to obtain additional insurance for full coverage.

Please note that while we facilitate the connection between you and the carrier, we cannot be held responsible for any delays, cancellations, loss, damages, or theft of goods that may occur during the moving process. If you need to file a claim, you must do so directly with the carrier. However, we are here to assist you as a mediator in finding a resolution if you encounter any issues with the carrier.

If you need to cancel your move, please do so by phone or in writing to iMoving. Please keep in mind that once your move is scheduled, the carrier reserves space and determines truck routes, so canceling the move may result in compensation for the carrier.

We do not make any promises regarding pickup or delivery times or the carrier's location to provide transportation services. In the rare case that we are unable to find a carrier before the scheduled pickup date, we will issue a full refund, releasing iMoving from any liability.

If your move is postponed, you may place your reservation on hold, and your deposit can be used as a deposit on a future move arranged by iMoving, as long as it is within 12 months of the initial deposit date.

We hope these policies provide you with the clarity and flexibility you need when working with us. Please don't hesitate to contact us if you have any questions or concerns..

Article 10 - Disputes

When using the Platform for a move, conflicts can arise regarding damages, conduct, delays, quality of service etc. Since the agreement is strictly between the customer and the Mover, it is the responsibility of the Parties to resolve such disagreements. iMoving is not responsible or liable for such damages, conduct, delays, quality of service, etc.

To clarify, in case of a dispute between a customer and a Mover, iMoving advises Parties to solve such a dispute themselves. If this turns out to be impossible, Parties can provide iMoving with the information and possible proof of the dispute. After taking all the provided information into consideration, iMoving will make a decision about the dispute which will be presented to both Parties. iMoving will neither be responsible for implementing the decision nor will iMoving be liability for any results, including damages.


Article 11 - Duration, Termination

The use of the Platform is allowed for an indefinite period. However, iMoving has the right to limit access to the Platform and relating services until the user has fulfilled his obligations in full. 

iMoving has the right to limit access to the Platform and relating services in case of violating one or more clauses of these Terms and Conditions or when the user has not fulfilled his obligations in full. 

iMoving may block access to the Platform in case of a material breach of this these Terms and Conditions, including non-compliance with iMoving’s standard of service, the user has become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

iMoving may block access to the Platform when such is ordered by law, a court, or an official authority in which case the use of the platform can no longer be offered. The Platform will not be available in case iMoving discontinues its platform or business activities.


Article 12 - Liability

iMoving is doing its best to only present certified and bonded suppliers (Movers) on the Platform. Information may be changed for which iMoving is neither responsible nor liable, such as changes in a mover’s qualifications, licenses and/or insurance policies and/or safety record, or a mover has become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. 

All users (customers and Movers) may change their data and iMoving is not responsible for such data changes or any resulting damages.

iMoving shall not be liable for any failure or delay in performance of the Platform due to circumstances beyond its control, such as acts of God, fire, labor difficulties, governmental action or terrorism.

iMoving is a marketplace and it is not responsible for carrier delays, cancellations, loss, damages, or theft of goods. In the event that you are required to submit a claim you must do so by submitting directly to the carrier.


Article 13 - General Provisions

iMoving and the Movers are independent contractors, excluding any joint venture,  partnership, or any authorization as an agent, employee or representative.

iMoving shall not be liable for any failure or delay in performance of the Platform due to circumstances beyond its control, such as acts of God, fire, labor difficulties, governmental action or terrorism.

The Platform enables users to enter into a contractual agreement with each other. As stated before, iMoving is not part of any such agreement, and therefore both parties enter into a contractual agreement solely with each other.

The Company advises individuals and companies using the services of a Mover, to obtain additional insurance to cover the costs in case of damages.


Article 14 - Closing provisions

The use of this Platform and any dispute arising out of such use of the Platform is subject to the jurisdiction of the state and federal courts in Miami-Dade County in the State of Florida.

If individual provisions of these Terms and Conditions are or become wholly or partially invalid, the other Terms and Conditions remain valid. In the event of such a provision being invalid, it shall be replaced by a legal provision closely resembling the original one.

All correspondence is conducted by email. The email address of a user is the latest one included in the current contact data in the user’s user account.