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San Yuan Moving Co
Newark
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How To Choose The Right Movers | iMoving

The Simple Solution on How To Choose The Right Movers

 

Moving...just the thought of it can give you a headache, but, remember when the idea of starting over again, somewhere else, somewhere new offered you a sense of excitement? Let’s get back to feeling like that!

 

Keep these 5 items in mind when you’re looking for the right team for your move. You might be able to find that (calmer) sense of adventure once you’ve found the right candidate. 

 

1. Look for the professionalism you can trust.

 

Ethics, respect, confidentiality, and a positive attitude should be non-negotiable elements when it comes to individuals and businesses that consider themselves to be moving professionals.

 

2. From pricing to reviews and ratings, transparency matters.

 

Look for teams and individuals who are transparent in all aspects of their business. Nothing should be masked.

 

3. Respect for others directly translates to how belongings will be handled.

 

This is a no-brainer, but an easy one to forget. 

 

4. Expect a thorough walk-through.

 

A moving estimator who skirts through a home tour may not quite understand the scope of the job. Someone who takes their job seriously will ask a number of questions to make sure they understand the inventory that will be making its way across the country or across town borders. 

 

5. Don’t forget to do your homework, too.

 

Often, movers estimate the total cost of the move by how much weight will be moved by truck. If you’re thinking about donating certain heavy bookcases or beds, give it away, donate it, sell it, or offer it to the new owners of your space before you tell the movers it is part of your inventory.

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The Simple Solution on How To Choose The Right Movers

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  • How to File a Complaint Against a Moving Company
    How To

    Moving homes is a very stressful process, even if you are moving within the same city. More than 30 million Americans move every year! Some move to a different neighborhood, while others go cross country in search of a new life.

     

    Almost all these moves are completed properly. Some families go DIY, renting a moving truck and packing up their possessions. Others hire movers through services like ours at iMoving.com.

     

    Most moving companies offer impeccable service at affordable prices. But some moving companies to take the liberty of crossing lines that should not be crossed. Whether a mover increases the price at the last moment, fails to provide services included within the contractor engages in some other inappropriate behavior, families may be wondering about their options.

     

    Filing a complaint against a moving company is often the best way to get justice. We will go into detail about the possible issues that individuals can experience with movers, along with your options after the fact.

     

    Best Way to File a Complaint Against Moving Company:

     

    Possible Problems With a Moving Company

    Many individuals and families think they may have done something wrong to have a bad moving experience. But the truth is that with so many companies offering moving services, vetting can be difficult.

    It is why using services such as iMoving.com is so helpful. Services like ours already do a lot of vetting before listing the moving options in a city. Only verified, insured movers with the best conduct are on our list.

    If you happened to hire a mover with a poor reputation, you may have experienced one or more of the following issues:

    • Moving workers were rude, unprofessional or engaged in harassment.
    • Employees arrived very late on moving day.
    • Took extra days or weeks to transport your possessions, despite providing a guaranteed delivery date.
    • Did minor or serious damage to your possessions during the move.
    • Failed to deliver all your belongings. Unable to give you a straight answer on where those boxes or possessions are located.
    • Gave you a final bill that was a lot higher than what you were quoted at the time of your possessions being packed and loaded.
    • Misrepresented or failed to provide some service that was included in the moving contract you signed.

    Individuals or families who have experienced any of these issues with a moving company should take action. When movers are allowed to get away with such behavior, it hurts you and any future customers who may go to that mover for assistance.

     

    Peaceful Resolution

    The best way to resolve any issue is through dialogue. Most moving companies are very reasonable and would be willing to help you sort through an issue.

    If you booked the movers through iMoving.com or a similar service, you should contact that service provider first for assistance. But if you hired them independently, call the moving company directly and explain your issue.

    It is always best to speak in a calm way. Even if you are angry or upset, being aggressive over the phone will not get you anywhere. Calmly explained what happened, why you are upset and how you feel the moving company can make the situation right.

    Most professional movers will happily assist you in finding a resolution. They do not want an angry customer. But there will be a few movers who dismiss your claims or act as if it is not a big deal. In such a situation, you may have to escalate the matter to get justice.

     

    Writing a Review

    Companies depend more on reviews than ever before. It is so easy to find information about how companies operate, with sites such as Yelp and Yellow Pages providing customer reviews and ratings for businesses.

    You can even leave a review directly on Google, as most people use a search engine to find nearby movers. Explain what happened without rambling and leave a star rating that you feel is indicative of your overall experience.

    There are many instances where a company will start taking a customer’s complaints seriously after they leave an online review. Do not be surprised if you get an email or a response to your review, with the company asking you to get in touch.

    But there are bad apples in every industry. Some movers may respond with a dismissive statement, attempting to discredit what you said. If you experience such a response, there are a few agencies where you can file a complaint.

     

    Filing with the FMCSA

    If you found out your mover was unlicensed, overcharged you over 110% of a non-binding estimate, damaged or stolen items, or engaged in some inappropriate behavior, you can take your case to the FMCSA.

    The Federal Motor Carrier Safety Administration, or FMCSA, makes it very easy to file a complaint. You can do it online by providing relevant information about yourself and the transaction with the mover.

    Two things can happen after you complain to the FMCSA. One is that your complaint is logged in the public record against that company. It shows up when other customers or businesses search for that company.

    It is also possible the FMCSA will start an investigation and take action against the company. In such a situation, they may contact you to get more information.

     

    Submit a Complaint to the American Moving & Storage Association

    The American Moving & Storage Association offers a “Request for Arbitration” form that you can use to file a complaint against a moving company. They handle cases of overcharging and items that were damaged or stolen.

    But the arbitration process does cost money, which is often taken out of any damages that you may receive from the moving company.

     

    Complain to the Better Business Bureau

    The Better Business Bureau is still a very powerful agency when it comes to accrediting businesses. They have an online complaint section that you can use to file a complaint against a mover.

    It is useful to use the BBB complaint process if the mover you hired is accredited. If they are not, the BBB cannot do much for you.

    But if the business is accredited, file a complaint and the BBB will forward it to the mover. They have two weeks to respond. When the two weeks are up, you will be told of the company’s response.

    Based on what they say, the BBB will take additional steps to resolve the matter. Most cases are resolved within 30 days. It is possible the mover will offer you compensation, as they do not want their accreditation taken away or their BBB rating lowered.

     

    Taking the Case to Small Claims Court

    We hope that you have not come as far without a resolution. But it is possible. If all else fails and you believe the matter is serious enough, you can go to small claims court.

     

    Hire an attorney, explain the situation, and you can take the case to court. It is especially relevant for significant overcharging or cases where expensive items were damaged or stolen.

     

    In the future, it is best to use a service such as iMoving.com to hire verified and reputable movers. It greatly reduces the possibility of you experiencing serious issues during the moving process.

     

    Even the best movers can make mistakes. But movers with a good reputation are the ones that take steps to make up for mishaps. When you hire a reputable mover through iMoving.com, you will know that any issue you experience will be handled swiftly and with the respect you deserve.

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  • Before Your Move

    The whole process of moving to a new place can seem overwhelming and stressful, especially when you’re picking up your life and moving it elsewhere. When you’re getting ready for a big move, you are going to find that there are a lot of different things that you need to think about.

     

    One of the biggest concerns is that, now with the internet, there are a lot of ways that you can get scammed by “moving companies” that are not legitimate. These scammers come in a number of varieties, so how are you supposed to know who is actually going to take care of your move and who is just looking for your money?

     

    While there’s no absolute, surefire way to know what companies are legitimate and which ones are not, there are definitely some indicators that can give you a heads up.

     

    Here are 8 of the things that you’re going to want to consider when you’re trying to determine whether or not you’re dealing with a scam company.

     

    Smart Tips for Avoiding Moving Scams:

     

    1. Keep an Eye Out for Fake Credentials

     

    There are not a lot of credentials out there when you start looking at moving and storage options for your big move. Many times, scam companies will make up credentials to make themselves sound legitimate.

     

    In short, there are two credentials that you want to look for when you’re looking for legit companies: the American Moving and Storage Association and Better Business Bureau. If the company has high ratings and/or certifications from these entities, then they are definitely legitimate and you can go with them for your move.

     

    2. Talk with Friends and Family Members About Who They’ve Used

     

    One of the best ways to avoid scams is to talk to others about what companies that they have used for moving services in the past. Many people will tell you about their thoughts regarding the moving companies that they have used, chatting with you about what they liked, what they didn’t like and how they wanted to try and accomplish their goals. You can hear about the options that will work best and help you to make some solid choices.

     

    3. Use a Reputable Website to Connect with Moving Professionals

     

    When you use a reputable site like iMoving.com, you will find that there are a lot of pluses to the whole thing. One of the best things is that these reputable sites put a lot of time and effort into ensuring that the companies that they recommend are legitimate companies that do what they say that they are going to do.

     

    There is so much that needs to be done during a move, and everyone has different needs. So, if you use a reputable website, you can actually look at everything that is available, seek out what you need to get and make sure that, in the long run, you’re going to get some solid value and that you’re with a good company. 

     

    4. Be Concerned If the Cost of Moving is Way Off of the Mark

     

    Moving is a pretty pricey thing. Local moves can be relatively cheap – a couple hundred dollars will usually cover everything that needs to be taken care of. But, long distance moves definitely cost a lot more – estimates average somewhere between $1200 and $1800 depending on where you are moving, what you’re moving and how long it’s going to take to deal with everything.

     

    If a company lowballs the cost –for example, saying that a cross country move is only going to cost a couple hundred dollars – you definitely want to avoid them because they’re likely just looking to get some money out of you without doing the work. Also keep an eye out for overestimates as well.

     

    5. Don’t Agree to an Unusually Large Deposit for Your Move

     

    While many moving companies will require some sort of deposit, it’s usually no more than 5% of the initial move estimate – almost all of the companies that we at iMoving.com work with only require a small deposit in order to hold your date and do what they need in order to get you scheduled as needed.

     

    Talk with the company about your deposit and make sure that it seems like a fair number. You should be especially concerned if you see that they want the entire move as a deposit, or even half of the estimate – steer clear and go with a more reputable company in order to get everything worked out.

     

    6. Watch Out If The Contract is Incomplete or Doesn’t Make Sense

     

    Many times, moving companies that are not legitimate will send you a blank document, or one that doesn’t make a lot of sense in relation to the move that you have been considering. If so, then you may be looking at just another scam - they probably threw it together hoping that people wouldn’t read it and wouldn’t pay attention. Be sure that you look the entire thing over and see what they’re saying in the contract before making any sort of decision.

     

    7. Does the Company Have a Name or Do They Go By a Generic Name?

     

    What’s in a name? A lot, especially if you’re looking at a moving company. If they only appear to be called “movers” or “moving company” without any other sort of name, it’s likely that they are a scam.

     

    You want to be sure that you are able to look the company up, by name, so that you can see ratings and such. If you can’t find them on the web or via any other fashion, then they should also be something that you are going to want to avoid. It makes more sense and you can know that you aren’t going to lose money on whatever you’re trying to do.

     

    8. If They Don’t Offer to do an In-House Estimate, Steer Clear

     

    Moving companies will, more often than not, offer to do an in-home estimate for your move, especially if it’s a long distance move. If they don’t offer at first, be sure that you say something. If they refuse, say it’s not necessary, or just tell you that it’ll be a number or flat rate, then you may want to avoid hiring them. Not only could it be a scam, but you don’t want to get low-balled (like we mentioned above) or end up paying too much after you were told a certain estimate.

     

    Be sure to have a mover them come in and take a look, especially with a long distance move, so that you can get a true estimate of how much that you’re going to have to spend in order to make sure that your move goes as you plan it to.

     

    Above all else, do your research. We have plenty of suggestions here at iMoving.com, and we can help you to find the legitimate, trustworthy moving companies that can assist you with everything that you may need here.

     

    Look around as much as you can so that you can learn as much as possible and, when you work out what is necessary here, you can figure out the details and know that you’ve got some options that will make sense for what you need to do and how you want to get ahead of everything.

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